Last Updated: May 9, 2026
Accepted Payment Methods
- Visa (credit/debit)
- MasterCard (credit/debit)
- PayPal
Not Accepted
Cash, personal checks, money orders, COD, wire transfers, cryptocurrency, American Express, Discover, gift cards (we do not sell gift cards)
Payment Processing
Your payment method is charged at the time you place your order (not upon shipment). An authorization hold may temporarily reduce your available credit. If your order is cancelled, the hold will be released by your bank (typically 3–7 business days).
Currency
All transactions in U.S. Dollars (USD) . Your bank may charge currency conversion fees – we are not responsible.
Security – SSL Encryption
We use SSL to protect your data during checkout. Your full card number is never stored on our servers. Payment data is transmitted directly to PCI‑compliant processors.
Sales Tax
- United States: Sales tax applied where required by law (e.g., California).
- Canada: We do not collect Canadian sales taxes (GST/HST/PST). You are responsible for remitting any applicable taxes.
Failed or Declined Payments
If your payment is declined, we will not process your order. Contact your bank or PayPal before retrying.
Payment Disputes
Email info@hourglasscosmetics.cfd with details. If unresolved, you may contact your card issuer or PayPal.
Refund Timing (Repeated for clarity)
- Refund processing from us: 1–2 business days after return receipt
- Credit card: 7–10 business days to appear on statement
- PayPal: 3–5 business days
These timelines are set by the payment networks, not by us.
Questions
info@hourglasscosmetics.cfd (subject line: Payment)