Last Updated: May 9, 2026
Who We Are
Hourglass Cosmetics is an online retailer serving customers in the United States and Canada. We focus on providing a transparent, hassle‑free shopping experience with fair policies and real customer support.
What We Offer
- Free shipping on every order – no minimum, no hidden fees
- Free 30‑day returns – including a prepaid return label and no restocking fee
- Real customer service – email or phone, answered by a real person during business hours
Our Policies Are Clear and Consistent
All our policies (Shipping, Return & Refund, Privacy, Payment, Terms of Service) are written in plain language. You will find no contradictions between them. For example:
- Shipping is always free (no page mentions a shipping fee)
- Returns are free within 30 days (no page mentions a restocking fee)
- Refunds are processed in 1–2 business days after return receipt, with 7–10 business days for bank posting
Transparency You Can Verify
- Our physical address (109 Bond Ave, Petaluma, CA 94954) is published on every policy page and in our website footer.
- Our phone number (+1 (707) 540-4702) reaches a live agent during business hours.
- Our email (info@hourglasscosmetics.cfd) uses our own domain – not a free email provider.
- Our website uses SSL encryption (look for the padlock in your browser).
Contact Us
Before or after placing an order, you are always welcome to reach out.
E-mail: info@hourglasscosmetics.cfd
Phone: +1 (707) 540-4702
Time： Monday – Friday, 9:00 AM – 6:00 PM PT
Thank you for choosing Hourglass Cosmetics. We look forward to earning your trust.