Last Updated: May 9, 2026
Information We Collect
- Identifiers: name, billing/shipping address, email, phone number
- Commercial info: products purchased, order history
- Payment info: processed by our gateways (we do not store full card numbers)
- Internet activity: IP address, browser type, pages visited, cookies
- Geolocation: approximate location from IP address
How We Use Your Information
- Process orders, payments, and shipping
- Communicate with you about your order or customer service
- Improve our website and prevent fraud
- Comply with legal obligations
We do not sell your personal information. We do not send marketing emails unless you explicitly opt in (you can unsubscribe anytime).
How We Share Your Information
We share data only with:
- Payment processors (Visa, MasterCard, PayPal)
- Shipping carriers (USPS, FedEx, UPS, Canada Post, etc.)
- Analytics providers (e.g., Google Analytics – anonymized where possible)
All service providers are contractually required to keep your data confidential.
Cookies and Tracking
We use essential, preference, analytics, and (if consented) marketing cookies. You can disable cookies in your browser, but some site features (cart, checkout) may not work.
Data Security
Our website uses SSL encryption (look for the padlock icon). We do not store full credit card numbers on our servers.
Your Rights (CCPA / GDPR / Canadian privacy laws)
You may request access, correction, or deletion of your data. Email info@hourglasscosmetics.cfd. We will respond within 30 days and may verify your identity.
Data Retention
Order records are retained for 7 years for tax/accounting purposes, then securely deleted.
Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect data from children.
Changes to This Policy
Material changes will be announced via email or a notice on our website.
Contact Our Privacy Team
info@hourglasscosmetics.cfd (subject line: Privacy)